If you've forgotten your password you can retrieve it by using the 'Forgot Password' link at the top of the homepage. Simply enter your username and we'll send your password to the email address associated with your BetOnline account. I am having problems logging into my account. I having similar problem. I use to register when registration opens, than close the client, and back when its starting. Sometimes im late 1-2 minutes, there is no problem with Holdem, but if im not on time, i cant play that (only that) Omaha anymore. There is just a screen without button, cards, whatever - screenshot down below.

Update Sunday, 10:50pm EST on 10/18/20 – SportsBetting.ag and BetOnline.ag are both up and running. Customers report being able to log-in and wager.

It is a good idea to have more than one sportsbook account for several reasons, one of which is for unforeseen circumstances like this. Shop sportsbooks now

We will continue to update this page with any developments on this matter. Please feel free to bookmark this page. Press Control+D to bookmark

Below you can see the previous updates and news as it unfolded.

Update Sunday, 1:50pm EST on 10/18/20 – BetOnline website appears to be up and running. Customers are able to log in and wager. Sportsbetting.ag is still offline.

Update Sunday, 10/18/20 at 12 NOON EST – The BetOnline and SportsBetting websites are still down. A Tweet they just posted says that they expect to be back later today. Many people are wondering what will happen to the contests this week. Some people were able to get their picks in while others were not. We have not had a direct response from BetOnline on the matter but word on the street is that this week will be a wash, meaning that no picks will count for the contests this week. But, any non-contest bets already placed will be graded and awarded or deducted accordingly.

This is no doubt a catastrophe for one of the internet’s top U.S. facing online sportsbooks. There is no telling how much this weekend’s lost action will cost them in the end. They didn’t and shouldn’t pay the hacker’s ransom demands because that cannot guarantee they won’t attack again and it also encourages other would-be attackers.

UPDATE: Saturday, 10/17/20 at 9:05pm EST – BetOnline now has a message on their homepage which describes the situation & states that they are under “an aggressive cyber attack”. Click to see screen shot. Sister sportsbook SportsBetting.ag is also affected by this same cyber attack.

It is important to understand that customer data & funds are secure. This is a DDoS attack in which the perpetrator floods the websites with so much fake traffic that it overwhelms the servers. More on DDoS attacks

UPDATE: Friday, 10/16/20 at 2:14 PM – BetOnline has confirmed they are down because of cyber attack. Here is the message they just sent out to customers: “Valued customers, we are offline due to an aggressive cyber attack. We’re taking every measure to resolve the issue and we will be fully operational again as soon as possible.”.

Original: Friday, 10/16/20 at 1:01 PM – The very popular online sportsbook BetOnline.ag has been down all day today 10/16/20. The people at BetOnline are aware of the issue and are working to restore the site.

The error message people are getting has alternated between a BetOnline page with a computer generated error message stating that the Cloudflare connection is working and that the server is returning an error and another message which simply states “You do not have permission to view this directory or page.”.

It should be noted that there were a string of outages with BetOnline a couple of years ago due to a DDoS attack. There is no confirmation if this is what is happening here. BetOnline does employ Cloudflare, a company which specializes in preventing these sorts of attacks. Coincidentally (or not) Cloudflare just sent this message to all of its clients this afternoon.

Latest Tweets from BetOnline on the Situation

UPDATE: We are now LIVE with most services and expect to be 100% very soon. Thank you for your patience and we truly value your business.

— BetOnline.ag (@betonline_ag) October 18, 2020

UPDATE: We made significant progress overnight and expect to be live with most services today.

— BetOnline.ag (@betonline_ag) October 18, 2020

We are happy to update the following commonly asked questions:

1. All player balances and funds are 100% safe and secure

2. All pending wagers are still valid

We are rapidly working on an overall solution and hope to have one for you ASAP.

Thank you again for your patience.

— BetOnline.ag (@betonline_ag) October 18, 2020

UPDATE: We have made significant progress over the last 24 hours, and we hope to be able to provide a more concrete timeline for reopening soon. We will continue to provide updates as we work diligently to restore services. Thank you for your continued patience.

— BetOnline.ag (@betonline_ag) October 17, 2020

We are currently experiencing technical difficulties. Please accept our apologies for the inconvenience, we hope to have the service fully restored soon. Thank you for your continued patience and understanding.

— BetOnline.ag (@betonline_ag) October 16, 2020

A lot of people were reporting problems logging into their Bovada accounts last week. If you were one of these people and you still can’t get into your account you need to follow a few steps given by Bovada to insure that your computer is up to date so you can access the software.

Bovada Facebook followers were told that Bovada was working on fixing some problems with people logging in. They told them to follow their instructions in order to fix the problem. It seems everything is now fixed and you should be able to log on to your Bovada account if you follow their directions.

Logging into Bovada fix by updating your operating system certificates

On January 29^th Bovada put this information out on their website and their facebook page. The following link takes you to the Bovada webpage with detailed info and screen shots of the fix for the problem.

A lot of people reported that option 1 worked for them. I’d recommend that you go through the options starting with option 1 and then go on to the next one if that doesn’t work for you.

Bovada says, “In order for the Bovada Poker Software to perform optimally, your operating system must have the most up to date certificates. Use the step by step instructions below to ensure your operating certificates are up to date.”

Here’s the links That Bovada gave everyone with information on this fix.

It seems that Bovada is providing its players with a $2000 prize pool poker freeroll as a way to compensate them for their troubles with logging into the site. The information on that freeroll can be found at this page. That freeroll is running this Saturday February 8^th at 3pm ET.

Betonline Network Error

Media courtesy of Bovada