The Mecca Promise

We care about all our customers and this is our promise…

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To You
We want Mecca Bingo to be a name you feel you can trust. We have been an established name within the UK bingo industry for over 50 years and, with your loyalty and support, we want to continue this.

• We promise to provide a friendly, fun and safe environment for you to play and chat in.
• We will always value your loyalty and custom.
• Your feedback is important to us and we will always endeavour to act upon it.

About Customer Service
We are passionate about providing a world class service from our fun, friendly and helpful staff. We want quality products and service for our customers and we will go that extra mile to give you the experience you deserve.

• Our Customer Service Team is based in the UK and can be contacted between 8am and midnight, 7 days a week.
• We will try to resolve your queries within 10 working days.
• We will keep you informed every step of the way.
• Our bingo chat moderators will always do their very best to help you and answer your questions.

About Your Bonuses
We love giving away bingo bonus funds and want you to understand how easy they are to use.

• Any bonus we give you will only ever have a one-time play through requirement.
• Any money you win from bonus funds are yours to withdraw immediately.
• We will always be clear and open about where you can spend your bonus funds on the site.
• We will make the details of our promotions clear and note them in the terms and conditions.

About Bingo Tickets And Games Pricing
We want you to enjoy playing bingo and always feel our prices are fair.

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• Our bingo prize-boards will always reflect the price of the ticket.
• Customers will always see the amount they are about to spend before playing on any of our games.

About Banking, Security And Privacy
We want you to feel safe and secure when playing at Mecca.

• The minimum deposit is £5.00 and the minimum withdrawal is £10. We don’t limit how often you can withdraw your funds.
• You can withdraw up to £15,000 in one transaction (once we have verified your identity). Anything above this can be withdrawn by Customer Services for you.
• We will process all withdrawals in a timely manner and then they will be subject to your bank’s normal process.
• We guarantee that your personal details and banking information are kept safe and secure in accordance with our licensing obligations.
• We will always ask you if you want to unsubscribe from email or SMS marketing messages.